Welcome to Ogwugo
We know that securely selling online is a challenge for merchants. This page explains how we protect sellers, and offers best practices for addressing problems that sometimes come up. Our Seller Protection Policy will protect your online sales, minimize claims and chargebacks and help prevent merchant fraud. Go ahead, set up shop. We've got your back.
Most transactions on Ogwugo are covered as long as they follow these requirements. However, there are instances where Seller Protection doesn’t apply:
Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. you described an item as “new,” but sent a used one).
Intangible purchases like services, digital goods, etc.
Items picked up locally or in person.
Instances where you receive multiple payments for an item. Prohibited items such as drug paraphernalia, ammunition/firearms, or counterfeit goods. First Class Mail International, since the receipt only shows the address the order was delivered to – not the customer's address.
We offer competitive prices on all.
We maintain same day delivery on all orders.
We offer trusted products, work with sincere sellers.
Pay with your trusted payment processor/banks.
We are online, all the time to attend to your orders.