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Seller Protection

We know that securely selling online is a challenge for merchants. This page explains how we protect sellers, and offers best practices for addressing problems that sometimes come up. Our Seller Protection Policy will protect your online sales, minimize claims and chargebacks and help prevent merchant fraud. Go ahead, set up shop. We've got your back.

What are the requirements for Seller Protection?

1.Initial Protection

Ship to the address on the Transaction Details page. If the item was sold through your site, make sure you’re shipping the item to a confirmed address.
The item sold must be a physical, tangible item that can be shipped. This means intangible items such as digital goods and services aren’t covered.
If we request documentation or other relevant information, we ask that you respond promptly (typically within ten business days).
Your permanent address (listed in your PayPal account) must be in the United States.
For “Item Not Received” cases:
The payment must be marked “eligible” or “partially eligible” on the Transaction Details page.
You must provide online tracking to be eligible for protection.

What isn’t covered by Seller Protection?

Most transactions on Ogwugo are covered as long as they follow these requirements. However, there are instances where Seller Protection doesn’t apply:
Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. you described an item as “new,” but sent a used one).
Intangible purchases like services, digital goods, etc.
Items picked up locally or in person.
Instances where you receive multiple payments for an item. Prohibited items such as drug paraphernalia, ammunition/firearms, or counterfeit goods. First Class Mail International, since the receipt only shows the address the order was delivered to – not the customer's address.

Security for Sellers

Your Financial Information

Your financial details are highly secured to ensure a protected relationship with buyers

Fraud Prevention

Contact us if you suspect any fraudulent attacks against your account. Ogwugo will never ask for sensitive information in an email.

Secure Technology

Our encryption help keeps your online transactions guarded from start to finish.

Dispute Resolution

If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

24/7 Monitoring

We monitor transactions 24/7. That should help you rest easy.

Purchase Protection

Buy or sell your favourite product on Ogwugo market. We offer seucure payment methods to make you shop at ease.


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