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Buyer Protection

We provide guarantees that ensure you'll receive your item on time and as described; giving you the protection you need and the peace of mind you deserve.

What guarantees can I get?

1.Full Refund if you don’t receive your order

Ogwugo offers You a full refund of your payment if your order does not arrive at all or within the delivery time promised by the seller.

2.Full or Partial Refund if the item is not as described

If your item is significantly different from the seller’s product description, you can either return it and get a full refund, or get a partial refund and keep the item. You can view our Return Policy for more information on returns and refunds. If you encounter some problems with our services, please contact our customer care at service at [email protected]

Guarantees by sellers

1.Domestic Returns

Products which fall under the domestic return policy can be returned domestically, as long as they are unused and still remain in the original package. Please view our Return Policy for more information.

2.Guaranteed Genuine

If a product that falls under this category is found to be counterfeit, you will get a full refund on the purchased item. You can view our Return Policy for more information on returns. If you encounter some problems with our stores which you would love us to help you, please contact our stores department at [email protected]

security for Buyers

Your Financial Information

Ogwugo helps keep your transactions secure by not sharing your your full financial information with sellers.

Fraud Prevention

Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.

Secure Technology

Our encryption help keeps your online transactions guarded from start to finish.

Dispute Resolution

If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

24/7 Monitoring

We monitor transactions 24/7. That should help you rest easy.

Purchase Protection

Buy or sell your favourite product on Ogwugo market. We offer seucure payment methods to make you shop at ease.


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